Support
Ask in the app. See every answer.
Support that lives in email threads disappears. Here every ticket your company files keeps its whole conversation on one page, and every answer still reaches your inbox.
One ticket, one conversation
- Step 1Filed in the appA subject and what happened, from the same screen you work on.
- Step 2Instant walkthroughAn ask that matches an existing step-by-step gets that walkthrough on the spot.
- Step 3Answers reach your inboxEvery support reply lands on the ticket and emails the person who filed it.
- Step 4Nothing disappearsThe conversation is append-only: what was asked and what was answered stays.
How the work moves
The loop, end to end.
Bi-directional by construction: you see what we see, and both sides write to the same record.
- Step 1
File it where you work
Open a ticket from Support or the help drawer. It lands in our queue the moment you file it.
- Step 2
The instant first answer
If a step-by-step walkthrough already covers the ask, the ticket offers it immediately - before a person has even read it.
- Step 3
The reply finds you
When we answer, the update is on your ticket and in your email with a link back to the conversation.
- Step 4
Reply in place
Add to the conversation on the ticket itself. A reply while we wait on you reopens it automatically.
Next step
Ask your first question from inside the job.
The whole conversation stays on the ticket, and every answer still reaches your inbox.
Support lives one tap from Flory in the help drawer, and at Dashboard > Support.